- General provisions
- Conclusion of the contract
- Goods and their prices
- Payment for goods
- Delivery of goods
- Returning the goods
- Low-quality goods
- Processing of personal data
- Final Provisions
1.1. Seller – UAB Natūralus pluoštas, registered office address Biochemikų str. 5, Kėdainiai, legal entity code 304675464, VAT payer code LT100011227310. The seller’s contact information is provided in the “Contacts” section.
1.2. Shop – an e-shop located on the website at shop.naturalfiber.eu.
1.3. Buyer – a person who orders or purchases goods in the Store.
1.6. Rules – these purchase rules describe the provisions related to the purchase of goods in the Store.
1.7. Account – the result of the Buyer’s registration in the Store, for which an account is created, in which the personal data provided by him and the data on orders in the Store are stored.
1.8. Contract – a contract of purchase and sale of goods concluded between the Buyer and the Seller.
2. GENERAL PROVISIONS
2.1. The Rules are drawn up to establish the rights and obligations, responsibilities and other provisions of the Buyer and the Seller related to the purchase and sale of goods in the Store.
2.2. Before using the Store and the Seller’s offers in it, the Buyer must carefully read and get acquainted with these Rules. By purchasing goods in the Store, the Buyer confirms that he agrees to apply these Rules.
2.3. The rules apply when the Buyer uses the Store: gets acquainted with the range of goods offered in the Store, orders goods, provides personal data to fulfil the order, pays for ordered goods, picks up / receives ordered goods, reads and comments on information in the Store and/or performs any other actions, related to the use of the Store and the offers provided by the Seller therein.
2.4. The Seller is released from any liability in cases where the loss or other negative consequences arise because the Buyer has not read the rules, recommendations or information provided by the Store, even though he has been given such an opportunity.
2.5. The Seller reserves the right to unilaterally change the Rules at any time and publish them on the Store’s website. The amendments shall enter into force from the moment of publication of the Rules and shall be valid for all transactions concluded after the publication.
3. CONCLUSION OF THE CONTRACT
3.1. The Agreement in the Store is concluded in electronic form under the Civil Code of the Republic of Lithuania and the Government of the Republic of Lithuania Regulations 2014. July 22 by resolution no. 738 “On RESOLUTION NO. OF THE GOVERNMENT OF THE REPUBLIC OF LITHUANIA OF 11 JUNE 2001 697 “ON AMENDMENT OF THE APPROVAL OF RETAIL TRADE RULES” (hereinafter – the Resolution).
3.2. The following have the right to buy in the Store: non-disabled natural persons; minors between the ages of fourteen and eighteen, with the consent of their parents or guardians, unless they are self-employed; legal entities; as well as the legally authorized representatives of all the persons listed above. By agreeing to these Rules, the Buyer confirms that he has the right to purchase in the Store.
3.3. The Agreement between the Buyer and the Seller is considered concluded and enters into force from the moment when the Buyer, having formed the Shopping Cart in the Store, provided the delivery address and other necessary data, selected the payment method and read and confirmed his acceptance of these Rules, clicks the link “Confirm order”. In cases when the Buyer does not agree with all or part of the provisions of the Rules, he cannot place an order for goods.
3.4. After concluding the Agreement, the Seller sends the Buyer an automatic e-mail about the receipt of the order submitted by the Buyer, indicating: the ordered goods, their number and price and the order number. The Buyer’s notice is sent to the e-mail address specified in the Buyer’s registration form or the submitted order form.
3.5. These Rules, which form an integral part of the Rules, the descriptions of Delivery, Payment and Return of goods published in the Store, information about the Seller, as well as the electronic notification of receipt received by the Seller to the Buyer are considered an integral part of the Agreement between Buyer and Seller.
3.6. Each Agreement concluded electronically between the Buyer and the Seller is stored in the Store’s database.
3.7. The Agreement concluded between the Buyer and the Seller is valid until the full fulfilment of the parties’ obligations under the Agreement or until its termination under the procedure established in these Rules.
4. GOODS AND THEIR PRICES
4.1. The characteristics of each product sold in the Store are indicated in the product’s description. The Seller shall not be liable if the Store’s goods do not match the actual colour, shape or other parameters of the goods due to the features and (or) settings of the Buyer’s monitor.
4.2. The Seller has the right to change the offer of goods in the Store at any time without notifying the Buyer.
4.3. The price of each item sold is presented in euros and indicated in the Store next to the respective item. Information about the product’s price is also provided in the order formed by the Buyer and in the electronic notification sent by the Seller to the Buyer on receipt of the order. The Seller undertakes to sell the goods at the prices valid when submitting the Buyer’s order to the Seller.
4.4. The price of the product includes the value-added tax (VAT).
4.5. The Seller has the right to determine the minimum size of the shopping cart, i.e. the minimum amount after which the Buyer’s order will be executed.
5. PAYMENT FOR GOODS
5.1. The buyer pays for the goods and their delivery in one of the following ways:
5.1.1. Using an electronic banking system;
5.1.2. Credit/debit bank card;
5.2. When paying for the goods and delivering them using the bank’s services, the Buyer may be subject to commissions and/or other fees set by the bank for the performed operations.
5.3. The Seller starts to execute the order of goods submitted by the Buyer only after receiving full payment for the goods and their delivery (except for the case when the Buyer has chosen the method of cash payment at the time of delivery of goods or the method of payment by bank card). Payment is deemed to have been made when the full amount due is received and credited to the Seller’s bank account.
5.4. The Buyer must pay for the goods and their delivery no later than within 3 (three) working days after the Contract’s conclusion. If the Buyer fails to pay within the first 2 (two) business days, the Buyer will be sent a reminder about the submitted order of goods and the necessity to pay for it at the e-mail address specified in the Buyer’s registration form or submitted order form. If the Buyer does not pay for the goods and their delivery within 5 (five) working days after concluding the Agreement, it is considered that the Buyer has withdrawn from this Agreement and the respective Buyer’s order is cancelled by informing the Buyer at the e-mail address specified in his registration form or submitted order form.
5.5. The Seller undertakes to provide the Buyer with all necessary and correct information necessary to pay for the goods and their delivery services. The Seller shall not be liable for any improperly provided services and related losses of the banks using the services of which the Buyer’s payment was made to the Seller. Also, the Seller does not accept any liability due to the Buyer’s errors in forming and executing the payment order (e.g. incorrect indication/entry of the account number, incorrectly submitted order code, etc.) and related losses and (or) other negative consequences.
6. DELIVERY OF GOODS
6.1. The Goods are delivered by the Seller or a company providing courier services on behalf of the Seller (hereinafter – the Courier). Delivery of goods is carried out throughout the Republic of Lithuania’s territory, as well as delivery is carried out in other foreign countries. The goods are delivered to the address specified by the Buyer during registration or in the order form.
6.2. Usually, the goods in LITHUANIA are delivered to the Buyer at the address indicated by him within 1 – 3 working days, to other countries within 5 – 10 working days. The Buyer agrees that, exceptionally, due to unforeseen circumstances, the goods’ delivery may be delayed. Still, in any case, the goods must be delivered no later than 30 (thirty) calendar days. In unforeseen circumstances, the Seller undertakes to contact the Buyer as soon as possible and agree on a delivery time. The term of delivery of the goods begins to count after the Seller receives the Buyer’s payment for the goods and their delivery services.
6.3. In all cases, the Seller is released from liability for delay in delivery of the goods if the goods are not delivered or delivered late to the Buyer through the Buyer’s own fault or due to circumstances beyond the Buyer’s control (e.g., the Buyer provided a different delivery address, telephone number, electronic address). E-mail address chose the wrong post office and the like).
6.4. If delivery of the goods at the buyer’s fault or on the related circumstances, delays of more than ten (10) working days and the parties disagree on the extension of the terms of delivery, the buyer has the right to refuse the contract notice to the Seller by e-mail firstname.lastname@example.org and The Seller undertakes to return to the Buyer the money paid in advance (if such payment has been made) within 10 (ten) business days after the withdrawal from the Agreement. The money shall be returned to the bank account from which the payment was made or another account of the Buyer specified in the Buyer’s notice of withdrawal.
6.5. Goods are delivered on working days from Monday to Friday.
6.6. If due to the fault of the Buyer or circumstances depending on the parties, the delivery and delivery of the goods to the Buyer did not take place at the agreed time (e.g., delivery of the goods to the address specified by the Buyer. ), The Seller or, by his order, the Courier shall additionally contact the Buyer and agree with him a new delivery time suitable for both parties. For such re-delivery of the goods, the Seller has the right to demand from the Buyer to pay an additional delivery fee. If the Buyer does not unreasonably accept the goods and during their re-delivery, the Buyer shall be deemed withdrawn from the Agreement. The Buyer’s order shall be cancelled by informing the Buyer at the e-mail address specified in his registration form or submitted order form. In this case, the Seller undertakes to return to the Buyer the money paid in advance by the latter (if such payment has been made) within 10 (ten) working days after the Contract’s cancellation, deducting from the refund amount delivery charges for all goods performed. The money is returned to the bank account from which the payment was made.
6.7. Upon delivery of the goods to the address specified by the Buyer, the goods shall be transferred to the Buyer or any other person at the address specified by the Buyer. The Buyer confirms his consent that any person at the delivery address provided by the Buyer (hereinafter referred to as the Buyer’s representative) will be considered a suitable person to accept the goods.
6.8. During the delivery of the goods, the Buyer or the Buyer’s representative, together with the Seller or Courier who delivered the goods, must check the condition of the consignment (whether the consignment packaging is not crumpled, wet, torn or otherwise externally damaged), the goods themselves, their quantity and quality. Upon noticing violations of the appearance of the consignment and (or) goods, discrepancies in the range and (or) quantity of goods, the Buyer or the Buyer’s representative must note this in the delivery confirmation (VAT invoice, bill of lading or another similar document) provided by the Seller or Courier. Together with the Seller or Courier, sign a free-form shipment and/or product violation / non-compliance report. If the Buyer or the Buyer’s representative has not performed these actions in the presence of the Seller or the Courier, The Buyer has no right to make claims to the Seller due to violations of the appearance of the consignment and/or goods, discrepancies in the range and/or quantity of goods. Violations/discrepancies recorded during the Goods transfer shall be eliminated under the procedure and terms individually agreed between the Buyer and the Seller.
6.9. If the Buyer or the Buyer’s representative signs the delivery confirmation (VAT invoice, bill of lading or another similar document) without comments, it is considered that the goods are delivered in the undamaged package, the range, quantity and quality of goods comply with the terms of the Agreement.
7. RETURN OF GOODS
7.1. The Buyer has the right to withdraw from the Agreement concluded in the Store by notifying the Seller in writing within 30 (thirty) calendar days from the date of delivery of the goods. A written request from the Buyer to withdraw from the Agreement must be submitted to the e-mail address email@example.com.
7.2. The Buyer may use 7.1 of these Rules. Its right of withdrawal referred to in paragraph 1 only if the returned goods meet the following requirements:
7.2.1. The product may not be worn or otherwise used. It must be undamaged and have not lost its commercial appearance;
7.2.2. The product must be presented in the original packaging of the manufacturer (the packaging may have been changed only to the extent necessary to inspect the product) and not have lost its commercial appearance;
7.2.3. The product must have all the attached labels.
7.3. The Buyer must deliver the returned goods (by courier or by personal delivery) to the Seller at ABiochemikų st. 5, Kėdainiai, Lithuania. Opening hours of the registered office at the following address: Monday to Friday from 8 am to 5 pm.
7.4. Together with the returned goods, the Buyer must submit to the Seller a document proving the purchase in the Store (VAT invoice) and a request to return the goods, if it has not done so under Article 7.1. in the manner specified in
7.5. The Seller, having received these Rules 7.1. within 10 (ten) working days under the procedure outlined in Article 6.228-11 of the CC, return the money paid for the goods to the Buyer, provided that the returned goods comply with Article 7.2 of these Rules. requirements set out in
7.6. After more than 30 (thirty) calendar days from the date of delivery of the goods, the provisions of the Resolution shall apply to the return of quality goods, i.e. the goods may be returned only with the consent of the Seller. The Buyer may apply to the Seller 7.1. – 7.5. by the procedure set out in
7.7. Under the Resolution provisions, non-returnable (non-exchangeable) goods are considered to be purchased quality goods such as men’s, boys ‘, women’s or girls’ underwear.
8. QUALITY GOODS
8.1. Under Article 6.363 of the Civil Code provisions, the seller guarantees the goods’ quality in all cases (guarantee according to the law). The seller is responsible for defects in the item, which become apparent within a year from the item’s delivery unless the law or the contract provides for a longer-term. The Buyer, having purchased a defective product, has the right to submit a free-form request to the Seller by e-mail within 1 year from the product’s delivery to the Buyer. Email address firstname.lastname@example.org indicating: name, surname, order number, contact details (telephone number and e-mail address), bank account number and name of the bank where this account is located, if the Buyer’s request may require a refund of the money paid by the Buyer for the goods or part them to the Buyer’s account, and one of the following requirements: to eliminate the defects of the item (to repair the item); to replace a product of the poor quality with a product of the right quality; reduce the price of the goods; refund the price paid.
8.2. Goods will be considered to be of good quality if:
8.2.1. The goods correspond to the description provided by the Seller and have the same characteristics as the item provided by the Seller as an example;
8.2.2. The goods are suitable for the use for which this type of object is normally used;
8.2.3. The Goods are suitable for use for a specific purpose, which the Seller has notified to the Buyer at the time of concluding the contract and with which the Buyer has agreed;
8.2.4. The product meets the quality indicators that are usually characteristic of items of the same type and which the Buyer can reasonably expect based on the nature of the item.
8.3. In-store goods can be made from natural materials, so some features of the goods – stripe variations, knit or colour texture – are not considered defects or flaws.
8.4. Upon applying in the manner specified in Clause 8.1 of the Rules, the goods may be returned under the procedure specified in Clause 7 of the Rules. Upon receipt of the product, the Seller will inspect the returned product, evaluate the Buyer’s request and provide the Buyer with an answer by e-mail—the postal address at which the request was received.
8.5. If the Seller decides to return all or part of the money paid by the Buyer, it will do so no later than within 14 days from the date of sending the Seller’s reply to the Buyer. The Seller undertakes to respond to the Buyer within a reasonable time. If the Seller decides to return all or part of the Buyer’s money for the goods, the costs of returning the goods will also be covered.
9. PROCESSING OF PERSONAL DATA
10. FINAL PROVISIONS
10.1. If the Buyer tries to damage and/or impairs the smooth operation and/or stable operation of the Store or violates its obligations, the Seller has the right at any time, without prior notice, to limit or suspend (terminate) the Buyer’s access to the Store’s services.
10.2. The Seller has the right to temporarily or indefinitely suspend (terminate) the Store’s activities without informing the Buyer.
10.3. When commenting or sending a recommendation, the Buyer replies that any information provided by him is correct, accurate or otherwise not misleading, does not violate the rights of third parties and the requirements of the legal acts of the Republic of Lithuania. By commenting and sending a recommendation, the Buyer assumes responsibility for his actions.
10.4. The Seller reserves the right at any time to delete and (or) correct the comments posted by the Buyer if it considers that the Buyer has not complied with these Rules 9.3. requirements referred to in
10.5. The Buyer and the Seller agree that all information provided on the Store’s website (including but not limited to, these Rules, descriptions of delivery, payment and return of goods, information about the Seller, descriptions of goods offered for purchase and their characteristics, etc.) shall be deemed provided to the Buyer in writing.
10.6. The Seller shall send all notices of any kind to the Buyer to the e-mail address specified in his registration form or the submitted order form.
10.7. The Buyer sends all notices, inquiries, complaints and the like of any kind to the e-mail address email@example.com. The Buyer has the right to contact the Seller at the Seller’s business address Biochemikų st. 5, Kėdainiai, Lithuania.
10.8. These Rules do not restrict in any way and no case can be understood as restricting the Buyer (consumer) rights (consumer) established in the Republic of Lithuania’s legal acts. These Rules have been drawn up under the legal acts of the Republic of Lithuania. The Agreement concluded between the Buyer and the Seller shall be governed by the Republic of Lithuania’s law.
10.9. All disagreements between the Buyer and the Seller arising from the Agreement or otherwise related to it shall be resolved through negotiations between the parties. If no agreement is reached, disagreements are resolved according to the procedure established by the Republic of Lithuania’s legal acts. The Buyer who disagrees with the Seller’s decision has the opportunity to submit a request/complaint to the State Consumer Rights Protection Service or fill in the request form on the Electronic Dispute Resolution Platform at ec.europa.eu/odr/